Reporting Concerns

This page will provide you with information on how to report concerns.

   Referral and Response - Child Protection Service

The Referral and Response (R&R) Team work with children up to the age of 18 and their families. They aim to ensure all children are safe, and that their needs are met within the family wherever possible. They also work alongside other agencies to provide social care, advice and support.

R&R carry out assessments to see if the child or family need any help, or if there are any risks which may affect a child’s welfare. As part of this process they will ask children, their carers and families about their circumstances, wishes and feelings. R&R will decide what needs to be done, focusing on the child's best interests, and work with families to create an action plan. 

Contact details: 

Mary Woollett Centre
Danum Road

Tel: 01302 737777 (Between 8:30am and 5pm, Monday to Friday)

Out of hours Tel: 01302 796000


Frequently asked questions:  

What type of referrals should be made?

The team needs to hear about children and young people in Doncaster who appear to be at significant risk of harm. It should also be contacted about children or young people who have received supported following an Early Help Assessment but it has not fully met their needs.

What should I do if I am concerned about a child or young people?

Safeguarding children is everybody’s responsibility. If you have concerns act on these rather than assume another agency is taking the lead. If you are a professional please think about the best method of support for the child or young person. This will generally involve completing a Common Assessment Framework and/or a referral to the Referral and Response Team. If you are a professional please discuss your concerns with the parent or carer unless this will put you at risk of harm. This honesty will help them continue to trust and work with you and other professionals.

What is Early Help?

Please visit the Early Help page for more information.

If I am professional, what is my role in making a referral to the Referral and Response Team?

All policies and procedures relating to the Referral and Response Team can be found on the policies and procedures page. It is crucially important that, as professionals, you know these procedures well, so that you are supported in fulfilling your role in keeping children safe. As well as working to the above guidance when making the referral, we ask you to be prepared to continue working with the family and possibly be part of the social work visit. This will only ever be asked of you if the family agree to it and if it is felt it would contribute to a better quality specialist assessment. You will never be asked to be part of an enquiry visit to the family where there are clear Child Protection concerns.

What happens once a referral is made?

  1. We will collect as much information as possible from you and check our records.  
  2. Unless it puts the child at risk, we will talk to their parents or carers and/or the child, about the concerns.
  3. We will ask for their consent to speak to others. Only if there is reason to believe that a child is at significant risk, will consent be overridden or not requested. We will then talk to other agencies involved with the family.
  4. If the child or young person is at significant risk of harm we aim is to see them within 24 hours of receiving the referral.
  5. Once the information is gathered, the Thresholds Protocol will be used to guide a decision about the best course of action to ensure the safety and well-being of the child. 6. You will be told about the outcome and, if it will help the child, professional workers will be asked to work with the family.
How to report concerns or information to South Yorkshire Police regarding children at risk of Child Sexual Exploitation (CSE) or Harm

The South Yorkshire Police Partnership CSE Information record should be used to share information with South Yorkshire Police if you believe a child or young person is at risk of being sexually exploited. The police will ensure that this information is shared with other services as appropriate. The form can be downloaded from the Downloads and Resources section. 

If a child is in immediate danger ring 999 and where there is no immediate danger but you suspect a crime may have been committed ring 101.





Last updated: 15 September 2017 15:34:58